CONNECTED VEHICLE SERVICES — IF EQUIPPED
IS MY VEHICLE CONNECTED?
For further information about the ASSIST and SOS buttons page 373.
INTRODUCTION TO CONNECTED VEHICLE SERVICES
One of the many benefits of your vehicle’s Uconnect system is that you can now take advantage of SiriusXM Guardian™ connected vehicle services. To unlock the full potential of SiriusXM Guardian™ in your vehicle, you first need to activate SiriusXM Guardian™ services.
SiriusXM Guardian™ involves the collection, transmission and use of data from your vehicle page 306.
SiriusXM Guardian™ Contact Information And Business Hours
1-877-324-9091
UconnectPhone.com or for US residents call: 1-877-855-8400.
Canadian residents call: 1-800-465-2001 (English) or call: 1-800-387-9983 (French).
Business Hours Central Time
SiriusXM Guardian™ uses an embedded device in the Uconnect system installed in your vehicle, which receives GPS signals and communicates with the SiriusXM Guardian™ Customer Care center via wireless and landline communications networks. Depending on the type of device in your vehicle, some SiriusXM Guardian™ services require an operable LTE (voice/data) or 3G or 4G (data) network compatible with your device. SiriusXM Guardian™ is available only on equipped vehicles purchased within the continental United States, Alaska, Hawaii, Puerto Rico and Canada.
Not all SiriusXM Guardian™ features are available for all models.
SiriusXM Guardian™ provides:
Before you drive, familiarize yourself with the easy-to-use Uconnect system and SiriusXM Guardian™ services.
The ASSIST Button is used for contacting Roadside Assistance, Vehicle Care, Uconnect Care, and SiriusXM Guardian™ Customer Care. The SOS Call button connects you directly to SiriusXM Guardian™ Customer Care for assistance in an emergency.
To unlock the full potential of SiriusXM Guardian™ in your vehicle, you must activate your SiriusXM Guardian™ services.
For customers in Canada, enter your email address to activate services in your vehicle.
Your new vehicle may come with an included 5
trial period for use of the SiriusXM Guardian™ services starting on the date of vehicle purchase. To get started with your trial, enrollment in SiriusXM Guardian™ is required. The Uconnect 4C/4C NAV includes a trial* of SiriusXM Guardian™ services from your date of purchase.
* Included trial applies to new vehicles only.
After the trial period, you must purchase a subscription to continue your services by calling a SiriusXM Guardian™ Customer Care agent.
GETTING STARTED WITH CONNECTED VEHICLE SERVICES
Once you have activated your services, you’re only a few steps away from using connected services.
Your Owner’s Site website https://www.mopar.com/en-us.html (US Residents), or www.mopar.ca (Canadian Residents) provides you with all the information you need, all in one place. You can track your
service history, find recommended accessories for your vehicle, watch videos about your vehicle's features, and easily access your manuals. It is also where you can manage your SiriusXM Guardian™ account. This section will familiarize you with the key elements of the website that will help you get the most of your SiriusXM Guardian™ system.
For customers in the United States, press the Sign In/Register button and enter your email address and password.
For customers in Canada, press the My Vehicle 5
button. Select from “Dashboard”, “Vehicle Health Report”, and “Recalls”. The website will then prompt you to log-in using your email address and password.
To manage the details of your SiriusXM Guardian™ account, such as your contact information, password and SiriusXM Guardian™ PIN, click on the Edit/Edit Profile button to access the details of your account.
This statement will indicate your SiriusXM Guardian™-equipped vehicle.
For vehicles with an active SiriusXM Guardian™ subscription, press one of these icons and enter your four-digit SiriusXM Guardian™ Security PIN to remotely start (if equipped), lock/unlock doors or sound the horn and flash the lights.
Notifications are an important element of your SiriusXM Guardian™ account. For example, any time you use your remote services (such as Remote Door Unlock), you can elect to receive a text message, push notification, and/or E-mail to notify you of the event. To set up the notifications, please follow these instructions.
USING SIRIUSXM GUARDIAN™
|
Center Light Status |
Description |
|
Off |
No call activated |
|
Green |
Active call in progress |
|
Red |
System error |
SiriusXM Guardian™ In-Vehicle Assistance Features
With SiriusXM Guardian™, your vehicle has onboard assistance features located on the rearview mirror or overhead console designed to enhance your driving experience if you should ever need assistance or support.
SOS Call offers a convenient way to get in contact with a SiriusXM Guardian™ Customer Care agent in the event of an emergency. When the connection between the vehicle and the live agent is made, your vehicle will automatically transmit location information. In the event of a minor collision, medical or any other emergency, press the SOS button to be connected to a call center agent who can send emergency assistance to your vehicle’s location.
Certain SiriusXM Guardian™ services are dependent on an operational Uconnect system, cellular network availability that is compatible with the device in your vehicle, and GPS network availability. Not all features of SiriusXM Guardian™ are available everywhere at all times, particularly in remote or enclosed areas.
Calls between the vehicle occupants and the SiriusXM Guardian™ Customer Care center may be recorded or monitored for quality assurance
purposes. Through your enrollment in and use of the SiriusXM Guardian™ services, you consent to being recorded.
Vehicles that have been purchased in the US and that travel into Mexico and Canada may have limited services. In particular, responses to SOS calls or other emergency services may be unavailable or very limited. Vehicles purchased outside the United States and Canada are unable to receive SiriusXM Guardian™ services.
If the SOS Call system detects a malfunction, any of the following may occur at the time the malfunction is detected:
Even if the SOS Call system is fully functional, factors beyond FCA US LLC’s control may prevent or stop SOS Call system operation.
These include, but are not limited to, the following factors:
and/or GPS signals are unavailable or
obstructed.
If your vehicle loses battery power for any reason (including during or after an accident) the SOS Call System, among other vehicle systems, will not operate.
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On the Remote Commands screen, you have access to several vehicle features that can be controlled remotely from your mobile device. These features include locking/unlocking, remote starting, and activating the horn and lights of the vehicle.
Press this button to start your vehicle.
Press this button to cancel remote start.
Press this button to sound the horn and activate your lights.
Remote Commands lets you send a request to your vehicle in one of three ways:
Uconnect App 5
activated your SiriusXM Guardian™ system). Enter the SiriusXM Guardian™ Security PIN on the keypad.
If you forgot your username or password, links are provided on the website to help you retrieve them.
Anyone with access to your PIN may request Remote Door Lock/Unlock. It is your responsi- bility to protect your PIN appropriately.
The Remote Door Lock/Unlock feature provides you the ability to lock or unlock the door on your vehicle without the keys and from virtually any distance.
All other remote services should be performed via your Owner’s Site or through the Uconnect App on your compatible device.
The Remote Vehicle Start feature provides you with the ability to start the engine on your vehicle without the keys and from virtually any distance. Once started, the preset climate controls in your vehicle can warm up or cool down the interior.
You can also send a command to turn off an engine that has been started using Remote Vehicle Start. After 15 minutes, if you have not entered your vehicle with the key, the engine will shut off automatically.
This remote function requires your vehicle to be equipped with a factory-installed Remote Start system.
You can set up push notifications every time a command is sent to activate or cancel Remote Start.
The SiriusXM Guardian™ Customer Care agents are not authorized for Remote Vehicle Start
services. Contact the Uconnect Care Team for 5
assistance
It is easy to locate a vehicle in a dark, crowded or noisy parking area by activating the horn and lights. It may also help if you need to draw attention to your vehicle for any reason.
If you want, you can set up push notifications every time a command is sent to turn on the horn and lights.
The Remote Horn & Lights feature is designed to be loud and get noticed. Please keep in mind the surroundings when using this feature. You are responsible for compliance with local laws, rules and ordinances in the location of your vehicle when using Remote Horn & Lights.
Vehicles equipped with the SiriusXM Guardian™ system feature will contain an ASSIST button in the vehicle. Once your SiriusXM Guardian™ services have been activated, the ASSIST button can connect you directly to customer care call centers. You will be directed to one of the four services below.
With SiriusXM Guardian™, your vehicle has onboard assistance features located on the rearview mirror or overhead console designed to enhance your driving experience if you should ever need assistance or support.
Simply press the ASSIST button in the vehicle and you will be presented with your ASSIST options on the touchscreen. Make your selection by pressing the touchscreen.
If Roadside Assistance Call is provided to your vehicle, you agree to be responsible for any additional roadside assistance service costs that you may incur. In order to provide SiriusXM Guardian™ services to you, we may record and monitor your conversations with Roadside Assistance Call, Vehicle Care, Uconnect Care, or SiriusXM Guardian™ Customer Care, whether such conversations are initiated through the SiriusXM Guardian™ services in your vehicle, or via a landline or mobile device, and may share information obtained through such recording and monitoring in accordance with regulatory requirements. You acknowledge, agree and consent to any recording, monitoring or sharing of information obtained through any such call recordings.
The Send & Go feature of the Uconnect App allows you to search for a destination on your mobile device, and then send the route to your vehicle’s navigation system.
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How It Works
There are multiple ways to find a destina- tion. After selecting the “Location” tab at the bottom of the App, press the search box to browse through one of the categories pro- vided, or type the name or keyword in the search box at the top of the App. You can also select categories such as Favorites or Contact List.
From this screen, you will be able to:
1 — Activate Services (Connected Services) 2 — Navigation Button
The Vehicle Finder feature of the Uconnect App allows you to find the location of your stationary vehicle.
You can also sound the horn and flash the lights to make finding your vehicle even easier.
Use the Uconnect App to find the location of your vehicle.
Once the vehicle has been located, you can map a route to your vehicle.dependent on a properly installed and opera- tional Uconnect system, cellular network availability that is compatible with the device in your vehicle, and GPS network availability. Not all features of SiriusXM Guardian™ are available everywhere at all times, particularly in remote or enclosed areas.
5 — View Boundaries
4G Wi-Fi Hotspot is an in-vehicle service that connects your device to an LTE (voice/data) or 4G (data) network that is ready to go wherever you are. After you've made your purchase, turn on your device’s Wi-Fi and connect your devices.
How It Works
The 4G Wi-Fi Hotspot feature provides the vehicle passengers with an internet access hotspot in the vehicle, using the radio as an access point.
The hotspot will allow Wi-Fi-enabled in-vehicle devices (such as a laptop or any other portable-enabled media device) to wirelessly connect to the internet. Uconnect offers a complimentary 3-month trial period that includes 1GB of total data. The trial can be
activated any time within the first year of new vehicle ownership.
Use one of these three ways to purchase a subscription to the 4G Wi-Fi Hotspot:
Once the 4G Wi-Fi Hotspot is purchased, you can change its name and the password by selecting the Wi-Fi Hotspot App and pressing the Setup Wi-Fi Hotspot button. You can also view the connected devices from the app screen by pressing the View Connected Devices button.
A SiriusXM Guardian™ subscription is not required in order to purchase and use the 4G Wi-Fi Hotspot.
If your vehicle is stolen, the SiriusXM Guardian™ Customer Care agent may be able to locate the stolen vehicle and work with law enforcement to help recover it.
The SiriusXM Guardian™ Customer Care Agent will ask for the stolen vehicle report number (as issued by your local law enforce- ment). If you have downloaded the Uconnect App, you can push the “Settings” menu button on your device, select “Help”, and then select “SiriusXM Guardian™ Cus- tomer Care” to make the call.
Not all features of SiriusXM Guardian™ are 5
available everywhere at all times, particularly in remote or enclosed areas.
Monthly Vehicle Health Report is a Uconnect service through which a summary of the performance of your vehicle’s key systems will be sent to you every month so you can stay on top of your vehicle’s maintenance needs. This is provided as a convenience to you and does not substitute for regular maintenance to your vehicle.
In order to provide the Monthly Vehicle Health Report, the Uconnect system in your vehicle may collect and transmit vehicle data to SiriusXM Guardian™ and to FCA, such as your vehicle’s health and performance, your vehicle’s location, your utilization of the features in your vehicle, and other data.
This data collection and transmission begins when you enroll in SiriusXM Guardian™ and will continue even if you cancel your SiriusXM Guardian™ subscription unless you call SiriusXM Guardian™ Customer Care and tell them to deactivate your Uconnect Services.
Please see the Uconnect Privacy Policy for more information, located at www.driveuconnect.com/connectedservices/ privacy (US Residents) or www.driveuconnect.ca (Canadian Residents).
For more information on SiriusXM Guardian™ private policy, see https://siriusxmcvs.com/ privacy-policy.
Your vehicle will send you an email alert if it senses a problem with one of your vehicle’s key systems. For further information, go to your Owner’s website.
Vehicle Health Alert emails require you to register and activate services. During this process you will be asked to provide an email address to which the reports will be sent.
Your vehicle will send you notifications to remind you when services are needed, or to alert you of other important information, such as recall notices. When you receive a notification through your touchscreen, press OK to dismiss the message, or press Call Care to speak with a SiriusXM Guardian™ Customer Care agent.
Pressing OK or the X button on the pop-up screen will dismiss or close the pop-up, and the In-Vehicle Messages mailbox will display. In the Mailbox, you can reopen messages or delete messages.
Amazon Alexa® Skill — If Equipped Enjoy the convenience of using your voice to command your vehicle with Amazon Alexa®!
With Amazon Alexa®, you can connect to your vehicle and remotely access key services and features.
If your vehicle is equipped with Uconnect Navigation, you can send a destination directly to your vehicle using Alexa®.
If you need assistance, you can always ask Alexa® for help, or complete a list of commands by saying: “Alexa®, ask
Here are a few of the many questions you can ask Alexa®:
An active subscription to SiriusXM Guardian™ is required. To use Amazon Alexa®, first, register for SiriusXM Guardian™ page 283.
Next, link the Uconnect system on your vehicle to Amazon Alexa®:
You can now begin using the
With the Google Assistant, you can get help and keep tabs on your car. The Assistant is available across your devices, including Android™ phones, iPhone® devices, or voice-activated speakers, like Google Home. If you need assistance, ask Google for help, or for a complete list of commands by saying: “Hey Google, ask
Here are a few examples of commands:
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To link your Uconnect account with Google
Assistant, follow these steps:
Now, you can ask Google Assistant to help you:
Family Drive Alerts help promote safer driving and give you peace of mind when your loved ones are out on the road. You can set boundary limits, monitor driving speed, and pinpoint your vehicle’s location any time, any place. Use the Uconnect app to set alerts:
Receive a notification the moment your vehicle is driven either out of or into a geographic boundary that you set.
Receive a notification when your car is being driven outside of the curfew time.
Receive a notification whenever your car exceeds a speed limit you set.
Receive a notification if and when your vehicle is driven outside a quarter-mile radius of a valet drop-off zone.
SmartWatch Integration puts the Uconnect app right on your Apple® Watch or Android™ Wear. To get started, follow these steps:
Once the app is downloaded on your SmartWatch, you can enjoy these features:
For help, refer to the Uconnect YouTube channel for SmartWatch Integration.
With Uconnect Market, you can enjoy seamless and secure transactions from the comfort of your vehicle. Make restaurant reservations, place food orders, or pay for other goods and services right from the vehicle’s touchscreen.
To get started with Uconnect Market on the touchscreen:
If the text message does not come through, press the Resend Text button. It might take a minute to receive the text message.
From the online portal, https:// market.mopar.com/home, you can link loyalty accounts and start receiving benefits from them while still using Uconnect Market and view your purchase history.
MANAGE MY SIRIUSXM GUARDIAN™ ACCOUNT
To manage your SiriusXM Guardian™ account, press the ASSIST button in your vehicle, or call SiriusXM Guardian™ Customer Care.
It is recommended, when selling your vehicle, or turning in your lease, to call SiriusXM Guardian™ Care to remove your personal data.
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